Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Denver. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I BOUGHT MY TICKETS BUT...

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    CHANGE OF DATE REQUESTS:

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours.

    Last-minute Change of Date requests will not be honored except in exceptional circumstances.

  • OPERATIONS

  • Hours of Operation

    September 30th – October 3rd

    • Monday | CLOSED
    • Tuesday | CLOSED
    • Wednesday | CLOSED
    • Thursday | 2 pm – 10 pm
    • Friday | 12 pm – 11 pm
    • Saturday | 9 am – 11 pm
    • Sunday | 9 am – 10 pm

    October 4th – October 31st

    • Monday | 9 am – 10 pm
    • Tuesday | 9 am – 10 pm
    • Wednesday | 9 am – 10 pm
    • Thursday | 9 am – 11 pm
    • Friday | 9 am – 11 pm
    • Saturday | 9 am – 11 pm
    • Sunday | 9 am – 10 pm

    November 1st – November 28th

    • Monday | 10 am – 9 pm
    • Tuesday | 10 am – 9 pm
    • Wednesday | 10 am – 9 pm
    • Thursday | 10 am – 11 pm
    • Friday | 9 am – 11 pm
    • Saturday | 9 am – 11 pm
    • Sunday | 9 am – 10 pm

    November 29th – January 2nd

    • Monday | 10 am – 10 pm
    • Tuesday | 10 am – 10 pm
    • Wednesday | 10 am – 10 pm
    • Thursday | 10 am – 11 pm (Dec 23rd & 30th | 10 am – 10 pm)
    • Friday | 10 am – 11 pm (Dec 24th & 31st | 10 am – 5 pm)
    • Saturday | 10 am – 11 pm (Dec 25th & Jan 1st | CLOSED)
    • Sunday | 10 am – 10 pm (Jan 2nd | 10 am – 9 pm)

    January 3rd – February 6th

    • Monday | CLOSED (Jan 3rd & Jan 17th | 10 am-7 pm)
    • Tuesday | CLOSED
    • Wednesday | 1 pm – 9 pm
    • Thursday | 10 am – 9 pm
    • Friday | 10 am – 9 pm
    • Saturday | 10 am – 9 pm
    • Sunday | 10 am – 9 pm

    Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change, please check the ticketing page for exact times & dates.

  • SHOW INFO

  • About Immersive Van Gogh Denver

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Denver.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES

    FLEX TICKETS
    VIP – $99.99
    Premium – $59.99
    Basic – $54.99

    PEAK TIMED TICKETS
    Basic – $49.99

    OFF-PEAK TIMED TICKETS
    Basic – $39.99

    CHILD TICKETS – $29.99

    Prime Tickets
    VIP (Prime) – $99.99
    PREMIUM (Prime) – $74.99

    All tickets are subject to taxes and a $6.85 service fee on top of the above prices.

    TICKET TYPES
    FLEX Ticket
    • Flexibility to arrive up to 2hrs prior to or after your selected start time (subject to opening times of event)
    • For full event public hours, please visit denvervangogh.com/faq

    VIP Ticket
    Priority access
    Van Gogh cushion (to keep)
    Limited edition poster
    VIP souvenir laminate
    Built-in FLEX perks

    Premium Ticket
    Van Gogh cushions (rental)
    Limited edition poster

    Basic Ticket
    Admission only

    Child Ticket
    Ages 6-16 (children 5 and under do not require a ticket)
    Admission only
    Child tickets are not subject to change of date fees

    There are no refunds or exchanges of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected]

    If you would like to upgrade your ticket. Tickets are available online at denvervangogh.com

  • Location

    Making its mark in the heart of Denver

    The Immersive Van Gogh Denver will take place at the Lighthouse Immersive Denver located at 3900 Elati Street. Denver, CO (formerly Regency Hotel)

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Location: 3900 Elati Street. Denver, CO 80216, USA

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